Dear Harsha,
Thank you for providing feedback on your experience with the Ghost 15 LE Men's Road Running Shoes. We appreciate your input.
We're sorry to hear that you found the cushioning of the Ghost 15 to be less soft than expected. The Ghost 15 is designed to strike a balance between responsiveness and cushioning, providing a supportive ride for runners. However, we understand that preferences for cushioning levels can vary among individuals.
It's important to note that our Glycerin 20 and 21 models are indeed recognized for their exceptional cushioning, prioritizing plush comfort with every stride. These shoes are engineered to provide the softest underfoot experience in our lineup.
Your feedback is valuable to us as we continually strive to improve and refine our products. Please know that we'll take your comments into consideration as we work towards enhancing our offerings.
If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
Customer Service Team
Brooks Running