Shipping policy

Shipping & Delivery Policy – Brooks Running India

Last Updated: November 2026

At Brooks Running India, we are committed to providing a seamless and reliable shopping experience. We strive to ensure that your running shoes, apparel, and accessories reach you safely, securely, and within the estimated delivery timeframe.

Please read our Shipping & Delivery Policy carefully before placing an order.

1. Free Shipping Across India

We are pleased to offer FREE standard shipping on all orders across India, with no minimum purchase requirement.

• Free shipping is applicable to all eligible domestic orders placed through the official Brooks Running India website.
• We currently deliver to serviceable PIN codes across India through our authorized domestic courier partners.
• Deliveries to remote locations, villages, and certain towns may require additional time, depending on courier availability and accessibility.
• We reserve the right to restrict delivery to certain PIN codes where courier services are unavailable or temporarily suspended.

2. Order Processing Time

All domestic orders are generally processed within 1–2 working days after successful order confirmation and payment verification.

• Orders placed on Sundays, public holidays, or non-working days will be processed on the next working day.
• Orders placed during major sales, promotional campaigns, festive periods, or product launches may require additional processing time.
• Processing times may also vary due to stock availability, payment verification, or other operational circumstances.

Once your order has been processed and dispatched, you will receive a shipping confirmation notification.

3. Estimated Delivery Timeline

We aim to deliver most domestic orders within 3–4 days from the date of invoice.

However, delivery timelines may vary depending on your shipping location, courier partner, weather conditions, and other logistical factors.

Please note:

• Estimated delivery timelines are indicative and not guaranteed.
• Deliveries to remote areas, villages, and certain towns may take longer.
• Delivery timelines may be affected by public holidays, regional restrictions, natural calamities, transport disruptions, or unforeseen circumstances.
• Delivery delays may occur during peak shopping seasons, promotional events, or periods of unusually high order volumes.

Brooks Running India will make reasonable efforts to ensure timely delivery and assist customers in resolving shipment-related concerns.

4. Order Confirmation & Shipment Tracking

Once your order has been successfully placed, you will receive an order confirmation through your registered email address and/or WhatsApp number.

After your order has been dispatched from our warehouse or fulfilment centre, we will share the relevant shipping details, including:

• Courier partner's name
• Airway Bill (AWB) number or docket number
• Shipment tracking information or tracking link, where available

You may track your shipment using the tracking details provided by our courier partner.

Please note that tracking information may take up to 24 hours after dispatch to become active on the courier partner's tracking platform.

5. Shipping Address & Contact Information

Customers are responsible for providing accurate and complete shipping information at the time of placing an order.

Please ensure that your delivery details include:

• Full name of the recipient
• Complete delivery address, including building name, street, area, and landmark, wherever applicable
• Correct city, state, and PIN code
• Valid mobile number
• Active email address

Incorrect or incomplete shipping details may result in delivery delays, unsuccessful delivery attempts, or the return of the shipment to our warehouse.

Brooks Running India shall not be responsible for delays directly resulting from inaccurate or incomplete information provided by the customer, subject to applicable law.

6. Multiple Items & Multiple Delivery Addresses

If you wish to purchase multiple products and have them delivered to two or more different addresses, you must place separate orders for each delivery address.

All items within a single order must be shipped to the same delivery address.

In certain circumstances, products from the same order may be dispatched in separate shipments due to stock availability or fulfilment requirements.

Where an order is split into multiple shipments, customers will be notified through the registered contact details, wherever practicable.

No additional standard shipping charges will be applied for such split shipments.

7. Delivery Attempts & Unsuccessful Deliveries

Our authorized courier partners will attempt to deliver your order to the shipping address provided during checkout.

If delivery is unsuccessful because the recipient is unavailable, the address is incomplete, or the recipient cannot be contacted, the courier partner may attempt redelivery according to its operating procedures.

Please note:

• The number of delivery attempts may vary depending on the courier partner and delivery location.
• Customers may be contacted by the courier partner to coordinate delivery.
• If delivery remains unsuccessful after the permitted attempts, the shipment may be returned to our warehouse.
• Orders returned due to repeated delivery failures, incorrect addresses, or customer refusal may be subject to cancellation or further processing in accordance with our applicable policies.

Customers are encouraged to remain available at the delivery address and respond to courier communications to ensure successful delivery.

8. Changes to Shipping Address & Order Modifications

We understand that customers may occasionally need to modify their shipping information after placing an order.

If you need to change your delivery address or request an order modification, please contact Brooks Running India Customer Support as soon as possible.

• Address changes or order modifications may be accommodated only before the order has been processed or dispatched.
• Once an order has been handed over to the courier partner, changes to the delivery address may not be possible.
• Requests for order modifications are subject to operational feasibility and confirmation from our customer support team.

Brooks Running India does not guarantee that modification requests can be fulfilled after an order has been confirmed.

9. Damaged, Tampered, or Incorrect Shipments

At Brooks Running India, we take reasonable care to ensure that all products are securely packed and dispatched in good condition.

We recommend that customers inspect the external packaging of their shipment at the time of delivery.

If you notice that the package is visibly damaged, torn, opened, or tampered with:

• You may refuse to accept the shipment and inform the courier representative of the issue.
• Contact Brooks Running India Customer Support promptly with your order details.
• Where possible, take photographs of the damaged or tampered packaging for reference.

If you receive an incorrect, damaged, defective, or missing product, please contact our customer support team with your order number, photographs, and a description of the issue.

Such cases will be reviewed in accordance with our applicable Returns, Exchanges & Refunds Policy and consumer protection laws.

10. Delayed, Lost, or Missing Shipments

Although we work with reliable courier partners, occasional shipment delays or losses may occur during transit.

If your order has not been delivered within the estimated delivery timeframe, please contact our customer support team.

We will coordinate with the relevant courier partner to investigate the shipment status and provide assistance.

In the event that a shipment is confirmed as lost during transit, Brooks Running India will review the case and arrange an appropriate resolution, which may include replacement or refund, subject to product availability, verification, and applicable law.

Customers will not be required to independently resolve a confirmed non-delivery issue solely with the courier company.

11. Courier Partners & Delivery Responsibility

Brooks Running India works with third-party logistics providers and domestic courier companies to fulfil customer orders across India.

While we make reasonable efforts to ensure timely and secure deliveries, certain aspects of shipment handling and transportation are managed by independent courier partners.

Delivery timelines may be affected by circumstances beyond our reasonable control, including:

• Transportation disruptions or courier operational delays
• Adverse weather conditions or natural disasters
• Government restrictions, strikes, or regional disturbances
• Incorrect or incomplete delivery information
• Recipient unavailability
• Other unforeseen logistical circumstances

Brooks Running India and its affiliates shall not be liable for delays arising solely from circumstances beyond their reasonable control, except where liability cannot be excluded under applicable law.

Nothing in this policy shall limit or exclude any statutory rights or remedies available to customers under applicable Indian consumer protection laws.

12. Order Cancellation Before Dispatch

Customers who wish to cancel an order are requested to contact Brooks Running India Customer Support at the earliest opportunity.

• Cancellation requests may be accepted if the order has not yet been processed or dispatched.
• Once the order has been shipped, cancellation may not be possible, and the customer may need to follow the applicable return procedure after delivery.
• Any approved refund will be processed in accordance with our Cancellation & Refund Policy.

Brooks Running India reserves the right to cancel an order in cases involving product unavailability, payment verification issues, suspected fraudulent transactions, incorrect pricing, or delivery restrictions.

In such cases, customers will be informed and any eligible prepaid amount will be refunded in accordance with applicable law.

13. Return to Origin (RTO) Shipments

A shipment may be marked as Return to Origin (RTO) when delivery cannot be completed and the courier partner returns the package to our warehouse.

Common reasons include:

• Incorrect or incomplete shipping address
• Customer unavailability after delivery attempts
• Refusal to accept delivery
• Inability to contact the recipient
• Delivery restrictions or courier service limitations

Once the returned shipment is received and verified at our warehouse, the order will be reviewed for cancellation, refund, or reshipment as applicable.

Any refund or reshipment will be handled in accordance with our applicable policies and consumer protection laws.

14. International Shipping

At present, this Shipping & Delivery Policy applies exclusively to domestic orders within India.

International shipping is not covered under this policy.

Any future international shipping services, if introduced, will be governed by separate shipping terms, applicable charges, customs duties, and delivery conditions.

15. Customer Support for Shipping Queries

For assistance regarding order status, shipment tracking, delivery delays, damaged packages, or other shipping-related concerns, please contact Brooks Running India Customer Support through the contact details provided on our official website.

When contacting customer support, please keep your order number and registered contact details available to help us resolve your query efficiently.

16. Disclosure of Information to Authorities

Brooks Running India and its affiliates reserve the right to disclose relevant information to local, state, central, or international law enforcement authorities where such disclosure is required or permitted by applicable law, or pursuant to a valid order issued by a court or authorized administrative agency.

Any such disclosure will be handled in accordance with applicable data protection and privacy laws.

17. Changes to Shipping Policy

Brooks Running India reserves the right to update, modify, or revise this Shipping & Delivery Policy from time to time without prior individual notice, subject to applicable law.

Any changes will be published on our official website and will become effective from the date specified in the updated policy.

We encourage customers to review this policy periodically to remain informed about our shipping and delivery practices.

 

Brooks Running India

Shop Confidently. Lets Run There!

We are committed to delivering your Brooks products with care, so you can focus on what matters most ,enjoying every run.