Refund policy

 

BROOKS RUNNING INDIA

RETURNS / WARRANTY POLICY

Official website: www.brooksrunningindia.com

At Brooks Running India, we are committed to providing our customers with quality running products and a satisfying shopping experience. This policy explains the conditions and procedures for returning products purchased from the official Brooks Running India website.

This policy covers: returns eligibility, return requests, refund timelines, international purchases, exchanges, incorrect or defective products, and manufacturing defect claims.

1. WHEN YOU CAN RETURN AN ITEM

If you are not satisfied with your purchase, you may return eligible products purchased from www.brooksrunningindia.com, subject to the conditions below. Products marked non-returnable, socks, innerwear, and certain limited-edition or collaboration products are excluded unless otherwise required by law.

Eligible purchases have a 7-day return period from the date of delivery. To qualify:

1. All original product tags must remain attached.
2. The product must be unused, unsoiled, unwashed, and unaltered.
3. The product must be in its original packaging.
4. The product must not be damaged.
5. Valid proof of purchase must be available.

Products failing these conditions may not qualify for a return or refund.

Manufacturing Defect Warranty

Brooks Running India provides a limited warranty against manufacturing defects where the claim is raised within 90 days from the date of purchase, under the separate Warranty and Defective Product Claims Policy. Submitted products undergo internal quality assessment. Manufacturing defects are faults arising from the manufacturing process.

The warranty does not cover:

• Improper fit or incorrect size selection; normal wear and tear.
• Improper use, misuse, transportation or storage; unauthorised repairs.
• Negligence, carelessness, accidental damage, or failure to follow care instructions.
• Modification or alteration; use outside the intended purpose.
• Natural degradation of colour or materials.

Brooks Running India may inspect and assess claims under its internal verification procedures. Approved claims will be resolved under the separate warranty policy. In-store purchases must be taken to the original retail store for applicable exchange or warranty assistance.

Selection Centre Sports Pvt. Ltd. may revise this policy from time to time, subject to applicable Indian consumer protection laws.

2. HOW TO RETURN YOUR PRODUCTS

Step 1: Raise a Return Request

Initiate your request within 7 days of receiving the order by emailing help@brooksrunningindia.com. Include:

• Customer name and order number
• Registered email address or mobile number
• Product name and size, and reason for return
• Photographs, if requested

Step 2: Return Pickup

Brooks Running India offers free return pickup for eligible returns, subject to serviceability and approval. Customer support will provide return instructions. Return the product with its original packaging, tags and accessories, where applicable.

Step 3: Quality Verification

Returned products undergo quality checks. Products must be unused, unwashed, unaltered, undamaged and accompanied by original tags and packaging. Returns failing verification may be rejected without refund.

Refund Processing and Timelines — Prepaid Orders

• Refunds will be initiated within 48 hours after successful quality verification.
• The amount may take approximately 5–15 working days to appear in the original payment account, depending on the bank or payment service provider.

Brooks Running India does not control delays attributable solely to third-party financial institutions.

Rejected Returns

Products not meeting the conditions above will not qualify for a refund. Brooks Running India may reject the request and notify the customer. For assistance, email help@brooksrunningindia.com.

3. PURCHASES MADE OUTSIDE INDIA

Products purchased outside India cannot be returned through the Brooks Running India domestic process. Contact the authorised Brooks retailer, distributor, or customer service team in the country of purchase. The relevant local return and warranty policies apply.

4. EXCHANGES

Brooks Running India offers direct exchanges for products purchased through www.brooksrunningindia.com. To request a different size, colour or model, initiate a return for the original product (subject to eligibility) and reply on the same email thread with the replacement product details you require. The customer support team will advise on the exchange process and availability.

Retail Store Purchases

Products purchased from authorised Brooks retail stores may be exchanged only through the original retail store, subject to its applicable policy. Online return requests cannot be used to exchange physical-store purchases.

5. IF YOU RECEIVE A DEFECTIVE OR INCORRECT PRODUCT

If your product is defective, damaged on delivery, or different from what you ordered, contact help@brooksrunningindia.com with:

• Order number and product details
• Description of the issue
• Clear photographs of the product and issue
• Purchase invoice, if requested

Customer support will review the request and provide next steps. Where applicable, the product will undergo internal quality verification. Approved claims will be resolved under the relevant return, warranty and consumer protection requirements. Manufacturing defect claims must be raised within the applicable 90-day period, subject to statutory consumer rights.

6. IMPORTANT TERMS AND CONDITIONS

6. The 7-day return period applies to eligible purchases through www.brooksrunningindia.com.
7. Products must satisfy all applicable return eligibility conditions.
8. Returns and manufacturing defect claims are subject to verification.
9. Products purchased from unauthorised sellers or marketplaces are not covered by the Brooks Running India voluntary warranty.
10. Authorised third-party marketplace purchases may follow the marketplace’s return procedures.
11. Manufacturing defect claims follow the separate Brooks Running India Warranty and Defective Product Claims Policy.
12. Brooks Running India may revise procedures and conditions, subject to applicable law.
13. Nothing in this policy limits statutory consumer rights or remedies under Indian law.

7. CUSTOMER SUPPORT AND CONTACT DETAILS

BROOKS RUNNING INDIA
Operated by Selection Centre Sports Pvt. Ltd.
Official Indian Distributor of Brooks Running
Website: www.brooksrunningindia.com
Customer Support Email: help@brooksrunningindia.com

Registered Office:
Selection Centre Sports Pvt. Ltd.
7, Chaman Chambers, A.P. Marg,
Dhobi Talao, Next to Metro Inox Cinemas,
Mumbai – 400020, Maharashtra, India.

Brooks Running India is committed to providing a transparent and customer-friendly returns and warranty process while maintaining high standards of product quality and service.

Brooks Running India  |  www.brooksrunningindia.com

 

BROOKS RUNNING INDIA

WARRANTY AND DEFECTIVE PRODUCT CLAIMS POLICY

Operated by Selection Centre Sports Pvt. Ltd. – Official Indian Distributor of Brooks Running

Brooks Running India, operated by Selection Centre Sports Pvt. Ltd. (“Brooks Running India”, “Brooks”, “we”, “us”, or “our”), is committed to ensuring customer satisfaction and maintaining high standards of product quality.

We are dedicated to providing our customers with quality running footwear, apparel, and accessories. We are happy to assist customers experiencing issues with products purchased through our authorised sales channels.

1. WARRANTY COVERAGE

Brooks Running India provides a limited warranty against manufacturing defects in its products (“Products”), subject to the following conditions:

• Warranty claims must be raised within 90 days from the date of purchase.
• All warranty claims must be supported by valid proof of purchase, such as an original invoice or purchase bill.
• The warranty applies only to manufacturing defects, subject to verification and approval by Brooks Running India.
• All claims will undergo an internal quality assessment to determine eligibility under this Policy.

2. WARRANTY EXCLUSIONS

The following claims and circumstances are not covered under the Brooks Running India warranty:

1. Claims After 90 Days: Any warranty claim raised after 90 days from the date of purchase.
2. No Manufacturing Defect: Products that do not have a manufacturing defect, even if the claim is raised within the 90-day warranty period.
3. Discounted or Sale Products: Products purchased during End of Season Sales (EOSS), clearance sales, promotional sales, or at discounted prices.
4. Unauthorised Sellers: Products purchased from unauthorised retailers, sellers, online platforms, marketplaces, or other unauthorised distribution channels.
5. Normal Wear and Tear: Damage or deterioration resulting from regular usage, including wear of the outsole, upper material, cushioning, or other components.
6. Failure to Follow Product Instructions: Damage caused by failure to follow the recommended product usage, cleaning, or care instructions.
7. Product Modifications: Products that have been modified, altered, or customised after purchase.
8. Incorrect Size or Model Selection: Discomfort, fitting issues, or performance concerns resulting from selecting an unsuitable size or product model.
9. Misuse or Improper Care: Damage resulting from misuse, improper storage, incorrect cleaning methods, or unauthorised repairs.
10. Accidental Damage: Damage caused by accidents, negligence, carelessness, or external factors.
11. Natural Material Degradation: Natural fading of colours, ageing, or deterioration of product materials and components over time.
12. Accessories: Accessories such as socks, innerwear, caps, and similar products are excluded from warranty coverage.

3. WARRANTY CLAIM PROCESS

Customers wishing to submit a warranty or defective product claim must follow the process below.

Step 1: Submit a Claim

Warranty claims must be raised within 90 days from the date of purchase by emailing help@brooksrunningindia.com.

Step 2: Provide Proof of Purchase

Customers must provide a valid copy of the original purchase invoice or bill along with their claim.

To help us assess the issue efficiently, customers are encouraged to include:

• Customer name and contact number
• Date and place of purchase
• Product name, model, and size
• Order number, where applicable
• Description of the suspected manufacturing defect
• Clear photographs showing the product and the reported defect

Step 3: Internal Quality Verification

The Product and claim will undergo internal quality verification by Brooks Running India. During this assessment, Brooks Running India will determine whether the reported issue qualifies as a manufacturing defect under this Policy. Brooks Running India may request additional information, photographs, or physical inspection of the Product where necessary.

Step 4: Claim Approval and Resolution

If the claim is approved following internal quality verification, the resolution will depend on the original source of purchase, as outlined below.

4. WARRANTY CLAIM RESOLUTION

Source of Purchase

Available Resolution

Authorised Brooks Retail Store

Replacement of the Product will be provided through the original retail store only, subject to claim approval.

Brooks Running India Official Website

A refund will be processed for the amount paid by the customer for the Product in question, subject to claim approval.

Third-Party E-commerce Platforms (Amazon, Myntra, Flipkart, Ajio, Tata CLiQ, Nykaa, or other authorised marketplaces)

Customers must contact Brooks Running India Customer Support at help@brooksrunningindia.com for claim verification and further assistance.

All warranty resolutions are subject to internal quality verification and the terms of this Policy.

5. INTERNATIONAL PURCHASES

Products purchased outside India are not covered under the Brooks Running India warranty. Warranty or defective product claims for Products purchased outside India must be raised in the country of purchase, through the relevant authorised Brooks retailer, distributor, or customer service channel.

6. IMPORTANT CONDITIONS

• Submission of a warranty claim does not guarantee approval, replacement, or refund.
• All claims are subject to internal quality verification by Brooks Running India.
• Warranty coverage applies only to eligible manufacturing defects and does not cover normal product deterioration or damage arising from use.
• Customers must retain their original purchase invoice or bill to support any warranty claim.
• This Policy does not limit or exclude any statutory rights or remedies available to customers under applicable Indian consumer protection laws.

7. CONTACT US

For warranty-related enquiries, defective product claims, or assistance with Brooks products, please contact:

Brooks Running India

Operated by Selection Centre Sports Pvt. Ltd.

Official Indian Distributor of Brooks Running

Customer Support Email: help@brooksrunningindia.com

Registered Office:

Selection Centre Sports Pvt. Ltd.

7, Chaman Chambers, A.P. Marg,

Dhobi Talao, Next to Metro Inox Cinemas,

Mumbai – 400020, Maharashtra, India.

Brooks Running India is committed to delivering quality products and providing fair and transparent assistance for eligible manufacturing defect claims.

BROOKS RUNNING INDIA  •  WARRANTY POLICY