Privacy policy

PRIVACY POLICY

Effective date: [To be confirmed]    |    Last updated: [To be confirmed]

1. INTRODUCTION

At Brooks Running India, we value the trust you place in us when sharing your personal information. We are committed to protecting your privacy and handling personal data responsibly and transparently.

This Privacy Policy (“Policy”) explains how Selection Centre Sports Pvt. Ltd., the official Indian distributor and operator of the Brooks Running India website (“Brooks Running India”, “we”, “us” or “our”), collects, uses, stores, shares and protects personal data when you visit our website, purchase products, contact us, or participate in our activities. Please read this Policy carefully.

2. SCOPE

This Policy applies when you visit or use the Brooks Running India website; create a customer account where available; purchase Brooks products online; subscribe to communications; participate in our promotions, surveys or running events; contact customer service; submit feedback or reviews; or interact with us through social media. It may also apply to information relating to vendors, retail partners and business contacts.

“Personal data” means information about an identifiable individual, as recognised by applicable law. Independent retailers and third-party platforms may have their own privacy policies.

3. WHO WE ARE

Brooks Running is a global performance running brand. In India, the Brooks Running India website is operated by Selection Centre Sports Pvt. Ltd., the official Indian Brooks distributor.

Operating entity: Selection Centre Sports Pvt. Ltd.
Registered office: 7, Chaman Chambers, A.P. Marg, Dhobi Talao, Next to Metro Inox Cinemas, Mumbai – 400020, Maharashtra, India.
Email: help@brooksrunningindia.com

4. PERSONAL DATA WE COLLECT

We may collect information directly from you, automatically through our website, or from service providers involved in fulfilling your requests.

Contact and account details
Name, email address, telephone number, billing and shipping addresses, city, state, PIN code, login or account details (where account functionality is available), saved addresses and communication preferences.

Orders and transactions
Products purchased, size and colour preferences, order numbers, purchase dates, amounts, payment method and status, invoices, discount codes, delivery and tracking details, returns, exchanges, refunds and warranty enquiries. Payment providers may process card or banking details directly; we do not claim to store full payment-card credentials.

Shopping and running interests
Products browsed, wishlists, cart contents, product reviews, footwear preferences, running interests and information voluntarily supplied for customer assistance or product recommendations.

Events and communications
Event registrations, promotion entries, feedback, support enquiries, correspondence and, where applicable and appropriately authorised, photographs or recordings.

We do not require you to provide health or precise location information for ordinary online purchases. If any specialised fitting or assessment service collects additional information, the relevant notice and consent requirements will apply.

5. AUTOMATICALLY COLLECTED INFORMATION

When you use our website, we or our service providers may collect IP address, browser and device details, operating system, cookie identifiers, approximate location inferred from IP address, referral source, page views, product interactions, access times and technical diagnostic information. These details help us operate, secure, analyse and improve our services. Non-essential tracking is subject to applicable consent requirements.

6. HOW WE USE PERSONAL DATA

We may use personal data to:

• Process payments, confirm orders, arrange delivery and provide order updates.
• Handle returns, exchanges, refunds, warranties and customer support.
• Maintain accounts, shopping carts and customer preferences where available.
• Send promotional messages, newsletters and product updates where permitted and with consent where required.
• Recommend relevant products and improve the shopping experience.
• Conduct analytics, customer surveys and service improvements.
• Administer events, competitions and promotional campaigns.
• Detect fraud, protect systems and investigate misuse.
• Maintain business records and comply with legal, tax and regulatory obligations.

We process information only where permitted under applicable law, including on the basis of consent or another legally recognised ground, as applicable.

7. CONSENT AND MARKETING CHOICES

Where consent is required, we will request it for specified purposes through an appropriate notice or mechanism. You may withdraw consent by using available website controls, an unsubscribe link, or contacting help@brooksrunningindia.com. Withdrawal does not invalidate processing already lawfully undertaken, and may limit services dependent on that information.

Marketing may be delivered by email, SMS, WhatsApp or other permitted channels, subject to applicable law and your choices. Transactional communications needed for an order may continue independently of marketing preferences.

8. SHARING OF PERSONAL DATA

We may share only relevant information with authorised parties where necessary and lawful, including:

• Payment gateways, banks and transaction processors.
• Courier, logistics, warehouse and fulfilment partners.
• Website hosting, e-commerce, customer support and IT providers.
• Analytics, advertising and marketing service providers, subject to applicable requirements.
• Brooks-related entities or authorised business partners where needed for the stated purposes.
• Professional advisers, regulators, courts and authorities when legally required.
• Parties to a business reorganisation, acquisition or asset transfer where lawful.

We expect service providers handling data on our behalf to apply appropriate safeguards and contractual protections. Independent third parties may process information under their own notices.

9. COOKIES AND ANALYTICS

Our website may use essential cookies for shopping-cart, session and security functions; functional cookies to remember preferences; analytics technologies to understand site usage; and advertising technologies to measure or personalise promotions where enabled. Where legally required, we will obtain consent for non-essential cookies. You may adjust available cookie controls or browser settings, although blocking essential cookies may affect site operation.

The specific cookies and advertising or analytics vendors in use should be reflected in the website’s cookie controls or separate Cookie Policy, if provided.

10. SOCIAL MEDIA AND THIRD-PARTY LINKS

Our website may link to social networks, payment services and other third-party sites. Their data practices are governed by their own privacy notices. We encourage you to review those notices before sharing information with them.

11. CHILDREN’S PRIVACY

Our online shopping services are primarily intended for adults aged 18 or older. We do not knowingly collect children’s personal data without an appropriate legal basis and required parental consent. Where applicable law requires consent of a lawful guardian for a person with a disability, we will follow that requirement. Please contact us if you believe information was collected without the necessary authorisation.

12. INTERNATIONAL DATA TRANSFERS

Some service providers or relevant business partners may operate outside India. Any transfer of personal data outside India will be handled in accordance with applicable Indian data protection law, including any restrictions on transfers and appropriate safeguards.

13. DATA SECURITY

We take reasonable technical, organisational and physical measures intended to protect personal data against unauthorised access, misuse, alteration, disclosure and loss. Measures may include access restrictions, secure transmission, appropriate vendor controls and security monitoring. No online system can be guaranteed completely secure. Where required by law, we will provide notices concerning personal data breaches.

14. DATA RETENTION

We retain personal data for as long as reasonably necessary to fulfil the purpose for which it was collected, including order fulfilment, support, warranties, fraud prevention, accounting, taxation, disputes and other legal obligations. When no longer required, we will delete, anonymise or securely dispose of information in accordance with applicable law. Requests for deletion remain subject to legally required retention.

15. YOUR RIGHTS

Subject to the provisions of applicable law and their commencement, you may have rights to obtain information about processing, request correction or updating of personal data, request erasure, withdraw consent, seek grievance redressal, and nominate another individual to exercise prescribed rights in the event of death or incapacity.

To exercise a right or raise a concern, contact help@brooksrunningindia.com. We may request information reasonably necessary to verify your identity and will respond in accordance with applicable legal timelines. Where available under applicable law, you may approach the Data Protection Board of India after using the applicable grievance process.

16. GRIEVANCE REDRESSAL AND CONTACT

Selection Centre Sports Pvt. Ltd.
Official Indian Distributor of Brooks Running
Registered office: 7, Chaman Chambers, A.P. Marg, Dhobi Talao, Next to Metro Inox Cinemas, Mumbai – 400020, Maharashtra, India.
Email: help@brooksrunningindia.com

Please include sufficient information about your concern or request so that we can review it and respond appropriately.

17. CHANGES TO THIS POLICY

We may update this Policy to reflect changes in services, business practices or legal requirements. The effective or last-updated date will be revised when changes are published. Where required, we will provide additional notice or seek fresh consent.

18. CONTACT US

For questions about this Policy or the handling of your personal data, email help@brooksrunningindia.com or write to Selection Centre Sports Pvt. Ltd., 7, Chaman Chambers, A.P. Marg, Dhobi Talao, Next to Metro Inox Cinemas, Mumbai – 400020, Maharashtra, India.

Publication note: Confirm the effective date, designated grievance contact, actual cookies/vendors, retention practices and any cross-border processing before publishing. This document is a policy draft and should receive legal and operational review.

Selection Centre Sports Pvt. Ltd.  •  help@brooksrunningindia.com