Operated by Selection Centre Sports Pvt. Ltd. – Official Indian Distributor of Brooks Running

Brooks Running India, operated by Selection Centre Sports Pvt. Ltd. (“Brooks Running India”, “Brooks”, “we”, “us”, or “our”), is committed to ensuring customer satisfaction and maintaining high standards of product quality.

We are dedicated to providing our customers with quality running footwear, apparel, and accessories. We are happy to assist customers experiencing issues with products purchased through our authorised sales channels.

1. WARRANTY COVERAGE

Brooks Running India provides a limited warranty against manufacturing defects in its products (“Products”), subject to the following conditions:

• Warranty claims must be raised within 90 days from the date of purchase.• All warranty claims must be supported by valid proof of purchase, such as an original invoice or purchase bill.• The warranty applies only to manufacturing defects, subject to verification and approval by Brooks Running India.• All claims will undergo an internal quality assessment to determine eligibility under this Policy.

2. WARRANTY EXCLUSIONS

The following claims and circumstances are not covered under the Brooks Running India warranty:

1. Claims After 90 Days: Any warranty claim raised after 90 days from the date of purchase.2. No Manufacturing Defect: Products that do not have a manufacturing defect, even if the claim is raised within the 90-day warranty period.3. Discounted or Sale Products: Products purchased during End of Season Sales (EOSS), clearance sales, promotional sales, or at discounted prices.4. Unauthorised Sellers: Products purchased from unauthorised retailers, sellers, online platforms, marketplaces, or other unauthorised distribution channels.5. Normal Wear and Tear: Damage or deterioration resulting from regular usage, including wear of the outsole, upper material, cushioning, or other components.6. Failure to Follow Product Instructions: Damage caused by failure to follow the recommended product usage, cleaning, or care instructions.7. Product Modifications: Products that have been modified, altered, or customised after purchase.8. Incorrect Size or Model Selection: Discomfort, fitting issues, or performance concerns resulting from selecting an unsuitable size or product model.9. Misuse or Improper Care: Damage resulting from misuse, improper storage, incorrect cleaning methods, or unauthorised repairs.10. Accidental Damage: Damage caused by accidents, negligence, carelessness, or external factors.11. Natural Material Degradation: Natural fading of colours, ageing, or deterioration of product materials and components over time.12. Accessories: Accessories such as socks, innerwear, caps, and similar products are excluded from warranty coverage.

3. WARRANTY CLAIM PROCESS

Customers wishing to submit a warranty or defective product claim must follow the process below.

Step 1: Submit a Claim

Warranty claims must be raised within 90 days from the date of purchase by emailing help@brooksrunningindia.com.

Step 2: Provide Proof of Purchase

Customers must provide a valid copy of the original purchase invoice or bill along with their claim.

To help us assess the issue efficiently, customers are encouraged to include:

• Customer name and contact number• Date and place of purchase• Product name, model, and size• Order number, where applicable• Description of the suspected manufacturing defect• Clear photographs showing the product and the reported defect

Step 3: Internal Quality Verification

The Product and claim will undergo internal quality verification by Brooks Running India. During this assessment, Brooks Running India will determine whether the reported issue qualifies as a manufacturing defect under this Policy. Brooks Running India may request additional information, photographs, or physical inspection of the Product where necessary.

Step 4: Claim Approval and Resolution

If the claim is approved following internal quality verification, the resolution will depend on the original source of purchase, as outlined below.

4. WARRANTY CLAIM RESOLUTION

Source of Purchase

Available Resolution

Authorised Brooks Retail Store

Replacement of the Product will be provided through the original retail store only, subject to claim approval.

Brooks Running India Official Website

A refund will be processed for the amount paid by the customer for the Product in question, subject to claim approval.

Third-Party E-commerce Platforms (Amazon, Myntra, Flipkart, Ajio, Tata CLiQ, Nykaa, or other authorised marketplaces)

Customers must contact Brooks Running India Customer Support at help@brooksrunningindia.com for claim verification and further assistance.

All warranty resolutions are subject to internal quality verification and the terms of this Policy.

5. INTERNATIONAL PURCHASES

Products purchased outside India are not covered under the Brooks Running India warranty. Warranty or defective product claims for Products purchased outside India must be raised in the country of purchase, through the relevant authorised Brooks retailer, distributor, or customer service channel.

6. IMPORTANT CONDITIONS

• Submission of a warranty claim does not guarantee approval, replacement, or refund.• All claims are subject to internal quality verification by Brooks Running India.• Warranty coverage applies only to eligible manufacturing defects and does not cover normal product deterioration or damage arising from use.• Customers must retain their original purchase invoice or bill to support any warranty claim.• This Policy does not limit or exclude any statutory rights or remedies available to customers under applicable Indian consumer protection laws.

7. CONTACT US

For warranty-related enquiries, defective product claims, or assistance with Brooks products, please contact:

Brooks Running India

Operated by Selection Centre Sports Pvt. Ltd.

Official Indian Distributor of Brooks Running

Customer Support Email: help@brooksrunningindia.com

Registered Office:

Selection Centre Sports Pvt. Ltd.

7, Chaman Chambers, A.P. Marg,

Dhobi Talao, Next to Metro Inox Cinemas,

Mumbai – 400020, Maharashtra, India.

Brooks Running India is committed to delivering quality products and providing fair and transparent assistance for eligible manufacturing defect claims.

BROOKS RUNNING INDIA  •  WARRANTY POLICY